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client onboarding process

How to Create a Client Onboarding Process That Leaves Everyone Confident in Your Ability to Get Stuff Done

It feels good to book a new client — especially when it’s your first (or first in quite some time). There’s a sense of excitement, of validation, in seeing that when can we get started response in your inbox. It’s also a little terrifying. You see, the selling stage is all talk. You’re saying things, making promises, […]

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social media management process documentation

Process Documentation You Need to Work With Social Media Clients

Working as a freelancer or startup agency in the social media space is no cakewalk — regardless of how many followers you may have. For starters, you’re up against questions like these: Is social media marketing dying?  With Facebook’s implications in data privacy scandals, it’s not uncommon to find more and more businesses questioning just how valuable these

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create social media marketing agency

What Type of Social Media Marketing Agency Do You Want to Create?

According to a survey published by SEMrush Academy, the most important skills to employers who are hiring social media marketing experts are: Social media marketing strategy Writing Analytics Do you have these skills? Do you also have the skills you need to start and maintain your own social media marketing agency? If that’s the case, then you

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client communication

How to Manage Client Communication at a Social Media Agency

The agency model is fast-paced and client-centric. Pair this with the realm of social media where timely content reigns supreme and platform changes happen overnight — those agency characteristics are further amplified. There’s no time for communication breakdowns when keeping those agency wheels turning efficiently is your top priority. This is why it’s important to

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ideal client

How To Define the Ideal Client Profile For Your Social Media Agency

You’re excited to start a social media management agency but without much startup cash in the bank, you’re also worried. Can you find the ideal clients to get things off the ground? What does your ideal client profile even look like?  There are 30.7 million small businesses in the United States alone. And these businesses employ 59.9 million people

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social media proposal

How to Develop the Perfect Pitch: Social Media Proposal Edition

Outside of who you pitch your social media management services to, how you pitch them is one of the most important startup factors at play in driving new business. Your social media proposal is how you’re going to earn new clients. It can also be one of the more challenging puzzles to solve. Generally speaking, people don’t like being

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Traject Social 30-60-90 Day Plan

Your 30-60-90 Day Plan for a New Social Media Contract

If there’s one takeaway worth stashing in your social media management agency’s back pocket, it’s this: make a reasonable promise and over-deliver.   As a new social media management agency, you need to consider a practical and realistic service offering. You’re one person with a finite amount of time, resources, and attention. This isn’t to say you shouldn’t want to

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